Shipping and Returns

Before finalising your purchase, you should familiarise yourself with our online shipping and returns policies.  Please read thoroughly and contact us if you need further assistance. All prices quoted on this website are in Australian Dollars (AUD).

 

SHIPPING 

Parcel Post - ships within 3 business days

Shipping cost a flat rate of $9.50 only available within Australia.  Orders are sent via Parcel Post and can be tracked online. An article ID number will be provided with an email confirming your order has been sent.

 

Express Delivery - ships same day Monday - Friday

Shipping cost is a flat rate of $11.00 only available within Australia.  Orders are sent via Express Post and can be tracked online. An article ID number will be provided with an email confirming your order has been sent.  Australia Post Express Post is guaranteed next day delivery after dispatch. Please check that your delivery postcode is within the Australia Post Express delivery network. 

**Please note the cut off time is 11am AEDST for same day shipping.

 

International Delivery - ships within 3 business days

AUD$20.00 flat rate. International orders are sent via Pack & Track International (where possible) and can be tracked online.  Parcels to all other destinations will be sent via International Registered post.  An article ID number will be provided with an email confirming your order has been sent.  Sarah Rothe jewellery & design is not responsible for any Import Duty taxes that you may incur.

 

ONLINE REFUND & RETURNS POLICY

If for any reason the goods you purchased online are not what you expected, or you have changed your mind, we offer a 7-day exchange period, provided that the following criteria are met:

(a) You email us at shop@sarahrothe.com within 7 days of receiving your goods to obtain a return authority

(b) We receive the item within 3 business days from advising your return authority 

(c) the item is in resalable condition (i.e. the original tags and labels are still attached, the packaging is intact and undamaged, and the item is unworn, unused and as sold)

(d) you provide proof of purchase

We are unable to process your return if the above criteria are not met. 

This online refund policy does not apply to goods which have been worn, used, damaged after delivery, altered or broken. Postage costs will not be refunded for change of mind circumstances. 

 

REFUNDS

Our customers are entitled to a refund if the item is found to be faulty.

You will need to:

(a) notify us of the fault via email at shop@sarahrothe.com and within reasonable time of receiving your order

(b) return the item within 3 days from receiving a return authority

(c) provide us with your proof of purchase

Refunds will be credited against your original method of payment, excluding any other costs such as gift-wrapping.  If you are entitled to a refund but you would prefer an exchange to the equivalent value of the item, we are happy to do this for you.

When contacting us, please provide a clear photograph of the problem, with your accompanying email for us to assess.  Please contact us at shop@sarahrothe.com. 

As we make and pack all of the goods ourselves, each item must pass a number of quality control checks before it is dispatched from our workshop.  We take all measures to ensure that we do not dispatch faulty goods. If there is a problem with your order upon arrival, please notify us within reasonable time of receiving your goods with the above details. 

Sarah Rothe jewellery & design will not offer an exchange or refund on items for damage caused by the customer after purchase, resulting from misuse, accidents (drops and breakages), alterations, exposure to corrosive or abrasive substances.  We will assess all returned items on receipt and any items deemed to be subject to fair wear and tear would not be accepted as being faulty. Sarah Rothe jewellery & design reserves the right to ask you to demonstrate that you did not cause or create the fault or damage to the item.  

If you do not notify us of the fault or return the item within reasonable time, you will not be entitled to a refund of the purchase price, but you may be entitled to exchange the goods or have them repaired.

ONLINE SALES RETURNS

Once you have notified us all items must be shipped to our shop:

Sarah Rothe  Shop 29 Regent Arcade, 101 - 109 Rundle Mall, Adelaide SA  5000

All postage and insurance costs are to be paid by the customer.  We recommend that you return merchandise by traceable post or courier to ensure it is received by us.  All returns must be packaged appropriately as we will not accept returns that are damaged in transit.  We are not responsible for merchandise that is lost in transit.

REPAIRS

If you have broken an item that you have purchased from us, we are happy to carry out any minor repairs.  Breakages requiring extensive repair or replacement of parts will incur a fee.  We will provide you with a quote prior to carrying out any works.

All items must be returned to the address above.  When returning any item for repair, please ensure that you include all of the broken parts and a pre-paid, self-addressed return satchel/envelope. If you do not include this, new delivery charges will apply before we return your goods.  We will not be held responsible for items lost in transit if you choose not to provide a traceable satchel/envelope for us to return your item.

Whilst we endeavour to get your goods repaired and back to you within 14 days, this may not always be possible.